The Telecommunications Regulatory Agency (ART) of Cameroon has issued a public alert about the deteriorating quality of mobile communication services from major operators such as MTN Cameroon, ORANGE Cameroon, and CAMTEL across their 2G, 3G, and 4G networks.
Recent inspections by ART have identified key factors behind this decline, including inadequate power supply within the operators' networks and fuel shortages at technical sites, particularly in urban centers. Additionally, frequent disruptions to the national fiber optic network have worsened the situation.
In response, MTN Cameroon and ORANGE Cameroon have deployed technical teams and are coordinating with CAMTEL to quickly restore normal network performance. The government has also instructed ART to conduct an operational audit of CAMTEL’s national fiber optic infrastructure, with preliminary findings revealing ongoing degradation. This has led to a call for a reassessment of maintenance protocols.
Public authorities are now prioritizing not only improving the maintenance of the national network but also rehabilitating and expanding it for better performance. ART has committed to closely overseeing operators’ investment plans aimed at extending network coverage and enhancing service quality for consumers across Cameroon.
