The Nigerian Communications Commission (NCC) has mandated telecom operators to simplify tariffs without compromising service quality. The directive, outlined in the amended Guidance on the Simplification of Tariffs in the Nigerian Communications Sector, requires strict compliance with Quality of Service (QoS) regulations and Key Performance Indicators (KPIs). Operators must immediately address any service degradation resulting from tariff changes or promotions.
Under the Nigerian Communications Act 2003, operators are required to report QoS metrics quarterly. The 11-page framework, developed after extensive consultations with stakeholders, limits each operator to seven tariff plans and 100 bundles, excluding device financing and fixed broadband or fiber plans.
To ensure transparency, operators must present tariffs in clear, user-friendly formats and disclose plans via Unstructured Supplementary Service Data (USSD). Promotions must clearly state actual bonus values, and access or asymmetric fee structures are prohibited. Additionally, standalone data bundles must be offered at fair prices to avoid tying consumers to unwanted products.
The NCC has called for comprehensive consumer education before transitioning subscribers to simplified tariff plans, with a deadline of December 31, 2024, to maintain bonus-led plans. Executive Commissioner Dr. Aminu Maida emphasized that the guidelines aim to empower consumers, standardize tariffs, and promote fair competition.
Licensees are encouraged to address implementation issues directly with the Commission, ensuring the framework protects consumer interests and fosters a transparent, competitive telecom sector.
