The Malawi Communications Regulatory Authority (MACRA) has initiated a project titled "Enhancing Service Quality (QoS) in Malawi" aimed at enhancing telecommunications services within the country. This six-month project is being conducted in collaboration with an expert from the International Telecommunication Union (ITU).

Edward Kauka, director of telecommunications at MACRA, has outlined one of the project's primary objectives as evaluating the current quality of mobile network services and pinpointing areas that require enhancement. Following this assessment, the regulator will collaborate with local stakeholders and mobile network operators to implement targeted strategies and solutions, ultimately leading to measurable and sustainable improvements in service quality.

This project aligns with MACRA's commitment to ensuring the delivery of high-quality services, emphasizing transparency, reliability, market orientation, efficiency and customer satisfaction. Furthermore, it aligns with the Malawian government's vision to expedite the development of the ICT sector in response to a rapidly evolving digital landscape characterized by heightened demand for broadband connectivity.

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