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During a recent meeting, the Communications Regulatory Authority (TCRA) gave an instruction to operators to improve the quality of their voice, data and SMS services. The regulator asked Vodacom Tanzania, MIC Tanzania (Tigo), Airtel, TTCL and Halotel to elaborate plans to improve their services in the districts where the services are below the quality required.

"After that, TCRA will do another assessment before end of the year to see if they have worked in any regions where the quality of the services has been deemed to be subpar,” said Mwesiga Barongo, TCRA principal telecom engineer.

Operators also promised to improve their services as recommended by the TCRA to ensure service quality for their subscribers. “We are committed to making sure that we comply with all the instructions given to us by the authority, and we will make sure we follow all directives unremittingly as provided by our regulator,” said Vodacom’s network director Andrew Lupembe.

In line with its mission of ensuring quality services to local users, the regulator took quality of service (QoS) measurements earlier this year. Last May, the government opened the 5G market for investments and asked the TCRA to allocate spectrum to service providers, which are ready for 5G trials.

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