inwi has selected Subex, a leading telecom analytics solutions provider, for a five-year contract to upgrade its current Revenue Assurance and Fraud Management (RAFM) system to the advanced HyperSense Business Assurance and Fraud Management platform. The contract also includes Managed Services support to ensure smooth implementation and ongoing operational support.
inwi aims to lead in innovation, customer experience, and digitization of services. In 2019, inwi achieved a noteworthy milestone by becoming the first telecom operator in Africa to launch a 100% digital brand, “win by inwi.” To meet new demands and ensure customer satisfaction, the company was searching for a solution that could be scaled to accommodate new services and business lines while minimizing potential risks. Based on the success of their longstanding partnership with Subex, which spanned over a decade, inwi was confident in HyperSense's AI/ML capabilities to augment their existing rule-based approach. This integration will provide robust protection against new types of telecom risks and enable inwi to achieve greater growth and profitability.
Inwi will experience significant benefits by implementing the HyperSense platform, which offers advanced automation and exceptional AI/ML capabilities. This upgrade to Business Assurance and Fraud Management will enhance inwi's ability to detect and prevent revenue leakages and fraud more effectively. The advantages of this upgrade include: increased business agility and innovation through HyperSense's do-it-yourself capabilities; improved cost-efficiency and financial performance with optimized budgets and a reduced footprint; accelerated time-to-revenue and competitive advantage through agile deployment; amplified risk detection using AI for faster resolution of false positives; future readiness for next-generation telecom risks; and the ability to make data-driven decisions quickly through advanced visualization and dashboarding features.
